- If you receive a damaged product(OPENING VIDEO IS MUST), we will provide complete exchange of your product or provide complete refund if product is not available
- However, we do not offer exchange/refund for non-defective products or for other reasons.
- Report us within 24 hours of product delivery through email or whatsapp with the complete unpacking video is must for damaged or wrong product delivered.
- Upon authorization of returns from us, we will offer you an exchange or refund based on your preference.
- Please send the returns via reputed courier services or airmail within 2 business days after the product is reported to be defective.If the product is not returned back with in 2 business days, refund/exchange will not be accepted. Contact Us (+91 8754856979) for more details.
- For refunds : Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 7-10 days.
We will NOT accept return/exchange for below reasons
- There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
- If the jewellery’s physical look & feel doesn’t suit your liking.
- If the jewel is too heavy to wear or looks big.
- If the size of the jewel is not what you expected.
- If the product is shopped on sale price.
- Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
- Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with glue and will not be exchanged or refunded.
- Kindly ensure you are fully aware of the product details before you place an order. If you want any further details kindly reach us +91 8754856979 for more details.